Issues with fetching and interpreting invoices from emails, as well as errors related to COLLECTOR plug-ins

1. Open the Manager Module

2. Select Plug-ins > ReadSoft COLLECTOR.

3. Select the Logging tab.

4. In the Destination column you can see the path to COLLECTOR-related log files. Navigate to this path by removing \%Application%\Email-%PID%.log. For example, if the path is \\SERVER\ReadsoftFiles\INVOICES_GLOBAL\Log\COLLECTOR\%Application%\Email-%PID%.log, you should navigate to \\SERVER\ReadsoftFiles\INVOICES_GLOBAL\Log\COLLECTOR\.

This path contains sub-folders for each INVOICES module. These sub-folders also contain log files related to the COLLECTOR plug-in and the specific module.

Note that it is common for the COLLECTOR log folder to be placed in the LogFile= folder mentioned above.

Folder name clarifications:

• eiitrp - Interpret module

• eimngr - Manager module

• eiopti - Optimize module

• eitran - Transfer module

• eiveri - Verify module

The eiitrp log files are the most important when analyzing problems with fetching and interpreting invoices from emails. Common errors include:

• invoice file could not be opened

• a specified folder path on the mail server cannot be found

• mail server cannot be reached

• the user account utilized by the COLLECTOR plug-in cannot log in to the mail server