How do I report an integration master data problem?

If you experience an issue with master data imported to MediusFlow please contact the Medius support. Examples of master data issues:

1. Master data objects such as suppliers, purchase orders, dimensions are not available in MediusFlow.
2. There is a failed master data import job in Import Management.
3. The master data such as a purchase order or supplier does not look the same in MediusFlow as in your ERP.

Please note that there are several solutions available in our success portals FAQ section. Searching the FAQ section is a good way to start troubleshooting the issue.

Please make sure to provide a detailed description of the problem. We recommend summarizing any internal e-mail conversations for us to get a better understanding of the problem. This will facilitate the Medius support to better help you.

Submit the following information:

1. Which master data are you having a problem with? Give us as much detail as possible so that we find the specific object. Please specify under which company the master data is registered. If it is a purchase order, specify the order number. If it is a supplier specify the supplier name and supplier ID. 
2. What activity or step were you performing when you experienced the problem?
3. When did the problem occur? Provide date and time. Please include time zone, this makes it easier for Medius support to navigate logs.
4. When was the master data object created in your ERP? Provide date and time. Please include time zone.
5. Is there any error in the Import Management for the master data object? If so, please include the error message, if still available.
6. If the master data is missing in MediusFlow. Is there any difference between this specific master data object in your ERP compared to other master data objects which have been transferred to MediusFlow? Are there any difference in settings in your ERP?

Please include screenshots if it helps describing the issues you are experiencing.

Examples of integration masterdata related FAQ items:

How can I find a failed order import in import management and reprocess it?